In the unlikely event you're unhappy with your product please follow these instructions to return/receive a new product: Email us at firstname.lastname@example.org with;
The date of your purchase
Your order number
What you would like to return
Why you want to return it
A photo highlighting the fault/damage
Once we have received this email we will organise a replacement / refund for you if the order meets our user agreement/return policy. You may have to return the product back to Messiah Studios.
WHAT CAN BE RETURNED
Only Items that are faulty/damaged or have a faulty print may only be returned. Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed. No returns are accepted after 14 days of receipt of purchase. We do not accept items that have noticeable wear or makeup stains. Returns must also comply with our user agreement.
We do not refund or exchange for change of mind shipping or stock delays or if the customer chooses the wrong garment size.
Clients must ensure that the qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
We guarantee our processing on our orders, but note that in the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility, only rare instances can refund your shipping costs in full. If your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes.
Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.
Wash inside out
Do not tumble dry
Dry in shade
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.